Homeowner Relationship Coordinator Share:

Bennington Properties
Compensation
Benefits
Employment Type

Sunriver, OR 97707
$60,000.00 - $68,000.00 Annually
Medical
Full-Time

Description

At Bennington Properties we are a culture of people who care deeply for each other and our clients. With almost 250 vacation properties under management in the Sunriver, OR area we take pride in saying there is something different about Bennington Properties. It is personal and unique.

Company Principles:

- We show others that we deeply care and respect them.

- We are accountable and take 100% ownership for our actions (or inactions); we reject average.

- Everything is in our job description (i.e., we are willing to clean a house or pick up dog poop).

- We continually develop and grow personally & professionally.

- We have honest, open, tough, and respectful conversations with our colleagues to ensure we are all operating at our highest level.

Homeowner Relationship Coordinator

We are looking for a practical, action-oriented and organized Relationship Coordinator to maintain and grow our Homeowner client base. This position exists to nurture relationships with current Homeowners to keep them happy, supported and retained as long-term clients. This role is very important to our business, as Relationship Coordinator is the primary contact between Bennington Properties and our Homeowners. The Relationship Coordinator must be dedicated to customer service and exceeding client expectations.

Responsibilities

Get to know homeowners' homes, walking the homes monthly and prior to homeowner arrival, ensuring that the Bennington team is managing the home to the homeowner's expectations
Facilitator of communication and accomplishing tasks for Homeowners
Meet with Homeowners on a monthly/quarterly basis
Have a pulse on homeowners- needs and what they want
Must be diplomatic and fair, but also confident and assertive
Good follow-up and follow-through, must be consistent and reliable
Must be strategic with the relationship and think about what is best for the long-term, not momentary issues or challenges that can lose the client
Lead clients through the Bennington process and explaining the "why?"
Leave client interactions with understanding that Bennington is working on their behalf, even if not happy with situation
This role requires salesmanship, promoting Bennington within and outside the company
Meet with Homeowners and prospective homeowners, present materials (follow-up on any leads or referrals)
Send out and collect Homeowner surveys, annual reviews and additional paperwork

Qualifications

Need to be competent with a computer and technology (phone, email, video, apps, etc.)
Excellent communication with clients (digital and in-person)
Customer service and/or sales experience
Problem-solving skills
Ability to remain calm under pressure
Experience dealing with conflict/high stress situations and finding resolution

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